/* Shared by tickets.html and admin.html */

.panel { padding: clamp(24px, 4vw, 34px); }
.panel h2 { font-size: 1.35rem; font-weight: 600; letter-spacing: -0.02em; margin-bottom: 6px; }
.panel > p { color: var(--ink-2); font-size: 0.93rem; margin-bottom: 24px; }
.panel form { display: grid; gap: 16px; }
.panel[hidden] { display: none; }

.hint { font-size: 0.82rem; color: var(--muted); }
.hint a { color: var(--accent); }
.counter { font-family: var(--mono); font-size: 0.72rem; color: var(--muted); text-align: right; }

.lookup { display: flex !important; gap: 8px; }
.lookup .field { flex: 1; }

.result-meta { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.num { font-family: var(--mono); font-size: 0.78rem; color: var(--accent); }

/* Status pills */
.st { display: inline-flex; align-items: center; gap: 7px; font-family: var(--mono); font-size: 0.74rem; padding: 4px 10px; border-radius: 999px; background: var(--surface-2); border: 1px solid var(--line-2); white-space: nowrap; }
.st::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--c, var(--muted)); }
.st[data-s="new"] { --c: var(--muted); }
.st[data-s="accepted"] { --c: var(--accent); }
.st[data-s="in progress"] { --c: var(--ok); }
.st[data-s="waiting"] { --c: var(--warn); }
.st[data-s="done"] { --c: #a98bf0; }
.st[data-s="declined"] { --c: var(--bad); }

/* Ticket detail */
.view-title { font-size: clamp(1.4rem, 3vw, 1.9rem); font-weight: 600; letter-spacing: -0.02em; line-height: 1.25; margin-top: 10px; overflow-wrap: anywhere; }
.facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 10px; margin-bottom: 20px; }
.facts div { padding: 12px 14px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface); }
.facts dt { font-size: 0.7rem; letter-spacing: 0.08em; text-transform: uppercase; color: var(--muted); }
.facts dd { font-size: 0.92rem; margin-top: 2px; overflow-wrap: anywhere; }
.details { white-space: pre-wrap; overflow-wrap: anywhere; color: var(--ink-2); padding: 18px; border-radius: 14px; border: 1px solid var(--line); background: var(--surface); font-size: 0.95rem; }
.sub { font-size: 0.8rem; font-family: var(--mono); letter-spacing: 0.12em; text-transform: uppercase; color: var(--muted); font-weight: 400; margin: 28px 0 14px; }

.thread { display: grid; gap: 10px; margin-bottom: 18px; }
.msg { max-width: 82%; padding: 12px 15px; border-radius: 14px; border: 1px solid var(--line); background: var(--surface-2); }
.msg p { white-space: pre-wrap; overflow-wrap: anywhere; font-size: 0.93rem; }
.msg small { display: block; margin-bottom: 4px; font-family: var(--mono); font-size: 0.7rem; color: var(--muted); }
.msg.mine { justify-self: end; background: var(--accent-wash); border-color: color-mix(in srgb, var(--accent) 30%, transparent); }
.msg.system { max-width: 100%; justify-self: center; background: none; border: 0; padding: 2px; }
.msg.system p { font-family: var(--mono); font-size: 0.74rem; color: var(--muted); text-align: center; }
.empty { font-size: 0.85rem; color: var(--muted); }

.reply { display: grid; gap: 12px; }
.reply textarea { min-height: 100px; }
.reply-actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.danger { color: var(--bad); }
.danger:hover { border-color: var(--bad); }

/* Toolbar + filter tabs */
.toolbar { display: flex; gap: 12px; align-items: center; justify-content: space-between; flex-wrap: wrap; margin-bottom: 16px; }
.tabs { display: flex; gap: 4px; flex-wrap: wrap; }
.tabs button {
  font-size: 0.82rem; font-weight: 500;
  padding: 7px 13px; border-radius: 999px;
  border: 1px solid transparent; background: none; color: var(--ink-2); cursor: pointer;
}
.tabs button:hover { color: var(--ink); background: var(--surface-2); }
.tabs button[aria-pressed="true"] { color: var(--ink); background: var(--surface-2); border-color: var(--line-2); }
.tabs .c { font-family: var(--mono); font-size: 0.72rem; color: var(--muted); margin-left: 4px; }

/* List + detail layout (admin dashboard and user dashboard) */
.layout { display: grid; grid-template-columns: 360px 1fr; gap: 16px; align-items: start; }
.list { padding: 8px; max-height: calc(100svh - var(--nav-h) - 60px); overflow-y: auto; position: sticky; top: calc(var(--nav-h) + 16px); }
.item {
  width: 100%; display: block; text-align: left;
  padding: 13px 14px; border-radius: 12px;
  border: 1px solid transparent; background: none; cursor: pointer;
}
.item + .item { margin-top: 2px; }
.item:hover { background: var(--surface-2); }
.item[aria-current="true"] { background: var(--surface-2); border-color: var(--line-2); }
.item-top { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin-bottom: 4px; }
.item-title { font-size: 0.9rem; font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item-sub { display: flex; justify-content: space-between; gap: 8px; font-family: var(--mono); font-size: 0.7rem; color: var(--muted); margin-top: 4px; }
.item.unread .item-title::before { content: ""; display: inline-block; width: 7px; height: 7px; border-radius: 50%; background: var(--accent); margin-right: 8px; vertical-align: middle; }
.list .empty { padding: 20px 12px; }

.detail-empty { padding: 60px 24px; text-align: center; color: var(--muted); }

@media (max-width: 980px) {
  .layout { grid-template-columns: 1fr; }
  .list { position: static; max-height: 360px; }
}

.msg .mail-state { margin: 6px 0 0; font-size: 0.68rem; color: var(--muted); }
.msg.system .mail-state { text-align: center; }